GAITS Achieves ISO/IEC 20000-1:2005 Certification

Alexandria, VA, February 4, 2008 – GAITS today announced that it has been successfully audited and certified for ISO/IEC 20000-1:2005 (IT Service Management System) by the British Standards Institution (BSI). To determine continued compliance with ISO 20000, BSI will conduct periodic routine surveillance audits of these operations. GAITS is now one of only a handful of companies that have achieved compliance with both ISO 9001:2000 and ISO/IEC 20000-1:2005, as well as a SEI –CMMI (SW) Level II rating."Achieving ISO 20000 certification reinforces to our customers and employees that we are committed to providing the best possible service and value to meet current and future business needs," stated Tony Asefi, GAITS CEO. "With this ISO 20000 certification, GAITS continues to demonstrate leadership in IT service management."

ISO 20000 is the international standard for information technology (IT) service management, demonstrating compliance with IT best practices. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. Certification to ISO 20000 is based on implementing a complete IT Service Management Solution which allows GAITS to plan, manage, deliver, monitor, report and review its services as part of its ongoing main focus to provide the highest standard of customer service.