GAITS' External Customer Satisfaction Rating Reaches 98.57%

Alexandria, VA, As a proven professional services contractor serving the Federal Government, Global Analytic IT Services (GAITS) prides itself on superior quality and strives to provide the highest levels of customer satisfaction. Along with this commitment and our external ISO 9001:2000 certification, GAITS has performance-monitoring solutions in place to measure customer satisfaction effectively and consistently.

Twice each year, GAITS distributes a Customer Satisfaction Survey to the leadership of each of its Government customers. All GAITS management staff are committed to measuring customer satisfaction and assist in ensuring 100% participation from our customer base. GAITS measures critical customer-care dimensions that include service, project schedule, effective communication, budget control, technical competency, and performance quality.

The latest survey results for 2006 were compiled in GAITS' ISO Quality Measuring Tool. The overall score of 98.57% of our projects attaining the "Outstanding Performance" level represented an increase over in 2005. GAITS' ISO Quality Management System was designed specifically to focus our corporate abilities on customer satisfaction, continued process improvement, and quality service. "At GAITS we are fully committed to ensuring that our customers receive the highest level of professional services. This phenomenal achievement is a testament to GAITS' staff and their dedication to our customers and their respective missions on a day-by-day basis," said Tony Asefi, GAITS' CEO.

Founded in 1997, GAITS stands among Washington Technology's Fast 50 as well as the Deloitte & Touche Fast 50 companies. The firm provides the professional services required in today's new era of cyber security, defense, and eGovernment to federal agencies including the Department of the Army, Defense Information Systems Agency (DISA), Department of Energy (DOE), and the Federal Aviation Administration (FAA).